Consumer’s Resource
Handbook

United States General Services Administration

Consumer Information Center

Part 1. Buying Smart
       Before You Buy
        Complaining Effectively
        Writing a Complaint Letter
        Sample Complaint Letter
        Consumer Tips
                Car Repair, Purchase, Renting and Leasing
                Shopping from Home
                Watch Out for Fraud
                Buying Telephone Service
                Door-to-Door Sales
                Home Improvement
                Home Financing
                Money and Credit
                Protect Your Credit Report
                Investment Fraud
                Consumer Privacy
                Travel Tips: How to Avoid Scams

Part 2. Consumer Assistance Directory
        National Consumer Organizations
        Better Business Bureaus
        Corporate Consumer Contacts
        Car Manufacturers and Dispute Resolution Programs
       Trade and Professional Associations
        State, County, and City Government Consumer Protection Offices
       State Agencies on Aging
        State Banking Authorities
        State Insurance Regulators
        State Securities Administrators
        State Utility Commissions
        State Vocational and Rehabilitation Agencies
       State Weights and Measures Offices
        U.S. Military Consumer Services Programs
        U.S. Military Commissary and Exchange Offices
       Selected Federal Agencies
        TDD Services for the Hearing and Speech Impaired Individuals
       Books for Blind and Physically Disabled Persons
Index